In order for everyone to enjoy our performances safely and healthily, we ask you to respect a number of measures during your visit to La Monnaie.
- At the entrance of the Theatre, our ushers will provide you with a surgical face mask. For security reasons, we ask that you take off your personal mask and wear this disposable one until you leave the building.
- Keep a distance of one and a half meters from visitors who are not in your bubble
- Wash your hands regularly with soap and with the hand sanitiser provided
- Always follow the signposted routes in the Theatre
- Arrive on time and check our website for the latest updates
- Stay home if you are feeling ill!
As a federal cultural institution, La Monnaie works with its own security protocol, which always takes into account the latest decisions of the federal government and the local authorities: the Brussels-Capital Region and the City of Brussels.
Below are answers to the most frequently asked questions about our own corona measures. If your question hasn’t been answered yet, please do not hesitate to contact MM Tickets (firstname.lastname@example.org).
Does your performance take place at a different location than La Monnaie? Be sure to consult our partners’ websites in advance.
The situation is still evolving. Please check the most recent information on this page before coming to your performance.
I. QUESTIONS ABOUT YOUR VISIT TO LA MONNAIE?
Do I have to wear a face mask when I visit La Monnaie?
Wearing a face mask is compulsory at all times in the theatre. At the entrance of the theatre, our ushers will provide you with a surgical face mask. For security reasons, we ask that you take off your personal mask and wear this disposable one until you leave the building.
Is it possible to disinfect my hands?
Hydro-alcoholic gel is provided at the entrance and at various places throughout the building.
Does La Monnaie keep my details?
For contact tracing purposes, an attendance register must be kept for each performance containing the first name, surname, and telephone number of one contact person per ticket order. This daily register is kept by the box office for 30 days.
What happens if i arrive too late?
As always, latecomers will not be allowed to attend the performance. They can, however, follow the production on our video screens.
Is there a cloakroom?
The cloakroom will remain closed until further notice.
Does La Monnaie take extra hygiene measures?
La Monnaie has developed an intensive cleaning plan so that the building always complies with the stricter hygienic measures.
How is the building ventilated?
The building is ventilated both mechanically and naturally. Non-automatic doors (with the exception of fire doors) will be open. In addition, the ventilation system was recently subjected to a meticulous inspection.
What’s being done about public circulation within the Theatre?
There is a circulation plan in place that guarantees as much one-way traffic as possible. These routes are marked with floor markings and additional signage is provided in the Theatre. Furthermore, the arrival and departure of the spectators will be phased in order to avoid crowding.
How will my ticket be checked?
Ticket control takes place as usual at the entrance to the Theatre. La Monnaie will use e-tickets as much as possible to keep contact to a minimum.
Can I use the lift?
Use of the lift is reserved for persons with reduced mobility and persons over 65 years of age.
Can I have a drink before, after, or during the intermission of my performance?
All bars in the Theatre will remain closed until further notice.
Will La Monnaie validate my parking (Munt/Ecuyer)?
Parking receipts will not be validated for the time being. Therefore, you cannot benefit from the preferential ratefor the time being.
Can I use the sanitary facilities?
The sanitary facilities in La Monnaie are accessible, but we do advise you to touch as little as possible and to, preferably, use the bathroom at home.
What is the maximum number of visitors in the Grand Room?
The Brussels-Capital Region prohibits all cultural events from October 26th up to and including January 5th.
Are there any introductions?
No. We provide free explanatory material on our online platform, MMM Online, and in our quarterly magazine.
Can I buy a programme book?
La Monnaie provides a free programme for all concerts, recitals, and operas which will be available upon entry.
Can I still reach La Monnaie by public transport?
Both SNCB and STIB are operating on their regular schedules. Be sure to check the latest information from the public transport companies on their respective websites.
What security measures are in place in Brussels?
Until further notice, wearing a face mask is mandatory everywhere in the Brussels-Capital Region. Always wear a face mask in public places such as the Muntplein. The latest information can be found on the Region’s website.
II. QUESTIONS ABOUT YOUR TICKET(S)
When will I receive my tickets as a season ticket holder?
In view of the ever-changing circumstances, tickets will be sent in a chronological and phased manner, so you will not necessarily receive all your tickets at the same time. Furthermore, La Monnaie will use e-tickets as much as possible.
Can I buy tickets locally at MM Tickets?
The box office remains closed until January 5th. We strongly recommend to buy your tickets online. MM Tickets can still be reached by calling 02 229 12 11 or via e-mail at email@example.com
Is the box office open?
Tickets are only available at the box office when a performance is not sold out. However, we ask that you buy tickets in advance via the website whenever possible. We keep no waiting list system on the day of a sold-out performance.
Are there any season passes for sale?
New season passes are currently not on sale.
Are the La Monnaie discount rates still applicable?
We will use the usual ticket prices and discount rates.
Will my ticket be refunded in case of cancellation?
Performances that must be cancelled because of the coronavirus will, of course, be refunded to you. Ticket holders will always be contacted by email about their compensation.
May I take my bubble to La Monnaie?
If you have booked two or three tickets, we assume that all ticket holders belong to one and the same ‘bubble’. If this is not the case, please contact MM Tickets before your performance. For any reservations up to four or more tickets, our collaborators will take up contact with you themselves.
I traded my tickets for a gift voucher. How can I use it and how long is it valid?
To use a gift voucher, enter the code written on the voucher when ordering your tickets on our website. A gift voucher is valid for two years from the day it is created.
What is the difference between a gift voucher and a customer balance?
The customer balance is personal credit, linked to your customer account. For cancellations in the 2019-2020 season, this credit is valid until 3 July 2021. For cancellations in the 2020-2021 season, this credit is valid until 31 December 2021. With a gift voucher, you will receive a voucher code that can also be used by others for La Monnaie purchases. A gift voucher remains valid for two years from the date of issue.
Are latecomers allowed?
As usual, latecomers will not be admitted.
When will the other performances go on sale?
Ticket sales for the performances for which the maximum capacity has not yet been determined will not start for the time being. If you wish to be informed about the start of our ticket sales or the opening of a pre-registration list, make sure to subscribe to our newsletter.
Do I keep my permanent seats?
In order to comply with the rules of social distancing, we must rearrange our seating plan. Therefore, you may be assigned a new seat. We will always inform you of any changes and will do our utmost to keep everyone in their permanent seat.
INFORMATION ABOUT A SPECIFIC PRODUCTION
You can always find the latest information on a specific production on the performance webpage.